Privacy Policy
We only collect what we need to deliver your order and to help you. We never sell your data, and we don’t use advertising trackers.
What we collect
| Data | Why we need it |
|---|---|
| Email address | Order confirmation, updates and order tracking |
| Contact channel and username | To reach you on the channel you chose (Email, Telegram, Zalo, WhatsApp, Discord, Facebook, LINE or WeChat) |
| Trainer name and Trainer Code | To add you as a friend and trade with you in the game |
| Country / timezone and convenient times | To plan the trade at a time that suits you |
| Order data | Items, prices, payment status, order chat and trade proof, to fulfil and support your order |
| IP hash | To prevent abuse and fraud (we store a hash, not your plain IP address) |
| Approximate trade location (optional) | Only if you share it, to meet you within 100 m for the trade |
| Encrypted service login (services only) | To perform Stardust farming or XP/level services |
How we use your data
We use your data only to:
- Deliver your orders
- Provide support
- Prevent fraud and abuse
We never sell your data.
Payment information
Payments are handled by the bank (VietQR), PayPal or NOWPayments. We never see your card details or your crypto wallet keys.
Trade location
Your location is shared only when you press the button on your order page. We use it only to meet you within 100 m in the game, and it is deleted when the order ends.
Service logins
For Stardust farming and XP/level services, your Pokémon Trainer Club (PTC) login is encrypted in your browser before it leaves your device. Only our processing system can decrypt it. It is deleted when the order is completed or cancelled.
Cookies
We use a session cookie only for your cart, access to your orders, and your language and currency settings. We don’t use advertising trackers.
How long we keep data
We keep your data as long as it is needed for your orders and for accounting. Trade locations and service logins are deleted when the order ends.
Deleting your data
You can ask us to delete your data at any time through the Support page. Some order records may need to be kept for accounting.
Contact
For any privacy question, contact us through the Support page or the order chat on your order page. We are available 09:00–22:00 (GMT+7).