Frequently Asked Questions
New to PogoAzo? These are the questions we hear most often. If yours isn’t here, ask us in your order chat or on the Support page.
Ordering and payment
How do I receive the Pokémon I buy?
By an in-game trade. After you pay, we add you as a friend using your Trainer Code, meet you in the game within 100 m, and trade the Pokémon from our account to yours. See How to buy for every step.
Do I need to give you my password to buy a Pokémon?
No. To buy a Pokémon we only need your trainer name and your 12-digit Trainer Code. A login is only needed for Stardust farming and XP/level services.
Which payment methods do you accept?
VietQR bank transfer (VND, confirmed automatically), PayPal (USD) and crypto via NOWPayments (USD; USDT, BTC, ETH and more).
What should I write in the bank transfer memo?
Exactly your order code, for example PA7K3M9QX2. That is how your payment is confirmed automatically. If you made a mistake, message us with your order code.
What happens if I don’t pay right away?
Unpaid orders are held for 30 minutes. After that the order expires and the Pokémon goes back into stock. You can simply place a new order.
Trading and delivery
How long does delivery take?
Most orders are delivered within 24 hours after payment if you are online. Orders with several Special Trades take longer, because each player can do only one Special Trade per day: 3 shinies take 3 days.
Why do you need my location?
Trades in Pokémon GO only work within 100 m. At trade time, you share your approximate location with the button on your order page so we can meet you in the game. It is used only for this and is deleted when the order completes.
How much Stardust do I need?
It depends on your friendship level and on whether the species is in your Pokédex. For a shiny or legendary at Good Friend, it is 20,000 Stardust if the species is registered and 1,000,000 if it isn’t. The game always shows the exact cost before you confirm. The full table is in our Trade rules.
I don’t have enough Stardust. What can I do?
You can let us hold the Pokémon while our friendship grows. We send you a gift every day and trade when we reach Ultra Friend (80,000 Stardust for an unregistered species) or Best Friend (40,000).
What do I give you in return?
Any common Pokémon, because trades are always 1-for-1. Just don’t pick your buddy or a Pokémon defending a gym, because those can’t be traded.
Can you send the Pokémon with Remote Trade?
Not yet. Remote Trade has existed since December 2025 for very high friendship levels, but we currently deliver every order with a regular trade within 100 m.
After the trade
Will my Pokémon keep its IVs and CP?
No. The game re-rolls IVs on every trade, so the CP changes too. Shiny, form, costume, background, level, moves and size stay the same. Photos and IVs on our site are from before the trade, and we can’t guarantee IVs after it. Listings marked “real photo” show the actual Pokémon; other photos may be illustrative art.
Can I trade the Pokémon to a friend later?
No. A Pokémon that has been traded once can never be traded again.
How do I confirm that I received it?
Press “I received it” on your order page, where the proof screenshot of the trade is also shown. If you don’t press it, the order completes automatically 72 hours after delivery.
Services
Can I use a Google account for Stardust or XP services?
No. Services need a Pokémon Trainer Club (PTC) login. It is encrypted in your browser, only our processing system can decrypt it, and it is deleted when the order is completed or cancelled.
Can I play while the service is running?
No. Please don’t log in during the service, because two logins kick each other out. The account’s in-game location also changes during the service, so wait a while before playing far away afterwards (travel cooldown). You can follow the progress on your order page.
Is there any risk to my account?
Yes. Using third-party services is against the game’s terms of service and can lead to a warning, suspension or ban. By ordering, you accept this risk. We cannot guarantee your account against actions taken by the game publisher.
Orders and support
How do I track my order?
Go to Track order and enter your order code and email. Your order page shows the status timeline, the trade proof and the order chat.
Can I get a refund?
Yes, in certain cases, for example if we can’t deliver within 72 hours for reasons on our side. Read the full Refund policy.
How do I contact you?
The order chat on your order page is the fastest way. You can also use the form on the Support page, where our social channels are listed. We are available 09:00–22:00 (GMT+7).